Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with your experience, and we understand how frustrating it can be to realise a purchase isn’t right for your space.
At Nood, customer satisfaction is very important to us, and we do our best to ensure our policies are clear at the time of purchase. While we don’t offer cash refunds for change‑of‑mind purchases, we do happily offer an exchange or store credit on full‑price items, provided they’re returned in a saleable condition within 21 days and in their original packaging. This policy applies regardless of whether items have been collected, as orders are often processed and allocated immediately after purchase.
We always recommend checking dimensions and suitability carefully before completing a purchase, and our team is happy to help with this in store.
We’re sorry that this situation left you feeling unhappy, as that’s certainly not the experience we want for our customers. If you’d like to discuss your purchase further or have questions about an exchange or store credit, we encourage you to get in touch with your local store, call us on 0800 GO NOOD (0800 466 663), or email web@nood.co.nz.
Thank you again for your feedback.