Terms of service

Terms of Sale and Website Use


"you" or “your” means the person accessing or using this website.
"we" “us” and “our” means nood Trading Limited trading as new objects of desire (nood) and its related companies, successors and assigns.

These terms and conditions (terms) apply to your use of our website including your online purchases of our products and your participation in our database and promotions.

By accessing or using our website, you agree to these terms.

These terms (and the provision of goods and services by us) are governed by and to be interpreted in accordance with New Zealand law. You can contact us by mail at P.O. Box 1370, Christchurch 8140, New Zealand, by phone 0800 466 663 or by email at info@nood.co.nz.

Product Information

This website provides information about products that form part of our business throughout New Zealand. We have made every effort to display our products as accurately as possible. Actual product colours may vary slightly from what is shown on your monitor or device. We do not guarantee that the colour, texture, or detail of the product shown on your screen will accurately reflect the actual product. Measurements provided on our website site are approximate only.

Product Availability

Our website is provided for customers to buy or find out more about our products and services. Some products displayed on our website may only be available in physical stores and some products may only be purchased from our website.

We make every effort to keep a sufficient inventory of products offered for sale in-store and online. However, the availability of products changes daily and is not guaranteed. We reserve the right to limit quantities or limit the number of products customers can purchase in a single transaction.

Due to the size of our stores and the popularity of our products, not all products will be displayed in all stores. If we are unable to deliver a product ordered through a store or online, we will notify you by e-mail or telephone, and any amount charged for your ordered products, including delivery charges, will be credited back to you as soon as possible. This is the maximum extent of our liability to you for product unavailability.

Pre-order

Products marked as pre-order on our website are not currently in stock, however, you can pre-order and secure an item before it arrives. The standard return and exchange policy still applies.

You can purchase pre-order items as well as in-stock items, however, both will be sent together when the pre-order item is available. If you would like the order split, please contact our web team after placing your order and they can arrange this for you. Additional shipping charges may apply.

We do our best to estimate delivery times, however these can vary from the time specified. Early arrivals and delays may occur and we will do our best to keep you informed of these changes. If you are unable to receive your items early, please contact nood as soon as possible after placing your order.

Price

Prices quoted are in New Zealand dollars and are inclusive of GST. Please note that we reserve the right to alter prices on our website at any time for any reason. Online and in-store pricing may differ. While we make every effort to ensure accurate pricing on our website, any prices that are displayed incorrectly (including $0.00) as a result of system error, are not valid, and will not be honoured. We reserve the right to correct any errors.

Delivery

We strive to arrange delivery of your in-store or online purchase in the quickest and most economical way possible. When calculating delivery costs we factor in destination, weight, and size of items. Grouping items in your order will provide better shipping rates and times.

When ordering online the exact shipping amount for your entire order will be calculated and displayed at the checkout. You can upgrade shipping charges and delivery methods at the checkout. We will deliver products to you as soon as is reasonably practicable after acceptance of your order. Delivery occurs when the products have been delivered to your nominated address. Risk in the products passes to you at the time of delivery. You can learn more about our shipping information and current shipping estimates here.

Payment Options

Once your order is confirmed we are unable to change or cancel any aspects of your order. Please carefully check your order details before completing payment of the order. We accept payment for online purchases using nood reward points, Visa and MasterCard, debit cards, and q card. You can learn more about q card terms and conditions here. We also offer other Afterpay as a deferred payment option:

Afterpay lets you receive your online or instore purchase now and spread the total cost over 4 fortnightly interest-free automatic payments. Afterpay is available in stores and online. You can learn more about Afterpay here.


nood Gift Cards


nood gift cards can only be redeemed at nood stores in New Zealand. nood gift cards cannot be redeemed for cash, returned for a refund, or exchanged. Unused balances are not refundable or transferable. nood is not responsible for lost or stolen gift cards, risk of loss or theft, and title for gift cards passes to the purchaser or recipient. Each gift card and purchases made with it are subject to terms of trade as set by nood, which may change from time to time. The card value expires 12 months after the purchase. The maximum load value is $1000. You can view your gift card balance anytime by entering your card number and PIN here.

nood Rewards

Join nood rewards to earn nood reward points and access our noodist sales. You can sign up in-store or online. nood reward members earn nood reward points when purchasing products that can later be redeemed in-store or online. You can learn more about our terms and conditions for nood rewards here.

nood Competitions

From time to time we may offer entry into competitions operated by us. You can learn more about the terms and conditions for any current competition on our website.

Returns and Exchanges

Customer satisfaction is very important to us and we want to make your shopping experience as pleasant as possible. If there is any issue with your order please contact your local store, call customer services on 0800 go nood (0800 466 663) or email us at web@nood.co.nz. You can learn more about our returns and exchange policy here.

nood Furniture Warranty

We provide an extended warranty for the furniture products listed below when these have been purchased from us in New Zealand (nood furniture warranty). The nood furniture warranty is subject to New Zealand consumer law.

We will at our absolute discretion, replace or repair any product covered by the nood furniture warranty that has a material or manufacturing defect that is not the result of normal wear and tear or a natural characteristic of the material used.

The nood furniture warranty commences from the date of purchase and is for a term of (i) 3 years for framing of sofas, sofa beds, beds, daybeds and armchairs (ii) 1 year for fabric, leather and foam and (iii) 1 year for outdoor furniture and all other furniture.

The nood furniture warranty is not transferable and does not apply:

• To products used for commercial purposes or in commercial locations;
• To product finishing including stitching, glue, nails, and tacks;
• To products sold as seconds, damaged floor stock, repaired products or products that have a defect where this has been brought to your attention before you purchased the products;
• Where repairs to a product are made or attempted by a service provider other than one approved by nood;
• If the product has not been used or maintained in accordance with any manufacturer’s instructions provided with the product;
• If the product has been modified, incorrectly adjusted or operated, subjected to incorrect electrical supply or inconsistent electrical supply or used with inappropriate accessories; or
• If the product is misused or tampered with in any way.

You can learn more about how to make a nood furniture warranty claim in our returns and exchange policy here.

Intellectual Property

This website contains trademarks, patents, products, images, text, graphics and processes, and other intellectual property owned by us. You may not copy or distribute any part of this material to third parties or use it for commercial purposes without our express written permission.

Third Parties

Our website contains hypertext links to websites operated by third parties which are not under our control and we are not responsible for the content, privacy or any other policies connected with those websites. We do not warrant, promote or endorse the content of those websites or the products or services available offered on them and you link to them entirely at your own risk.

Privacy

We may collect your personal information so that we may provide our products and services to you. We understand that your personal information is important to you and are committed to protecting your privacy. You can learn more about our privacy policy here.

Your Use of this Website

You are granted permission by us to use this website only for the purposes for which it is provided. You agree that you will not use this website in any inappropriate or unlawful way or otherwise do anything to damage or disrupt this site. When you provide information to us you confirm that it is correct, complete, and up-to-date.

Our Liability

To the fullest extent permitted by law, we will not be liable for any direct or indirect (including special and consequential) loss, cost, expense, liability or damage, in relation to or arising out of your use of this website (including any advice, opinion, information, representation or omission whether negligent or otherwise contained on this website), any products provided to you, failure to supply products or for defective products. If for any reason we cannot rely on this exclusion of liability, the maximum aggregate liability that we will have to you is $100.

Some products may require self-assembly and we will not be liable for any issues arising from or associated with such assembly nor for any damage to products caused during assembly.

Except to the extent of the nood furniture warranty above, all warranties and representations in respect of products sold are excluded, including (to the fullest extent permitted by law) those expressed or implied by law. You are responsible for ensuring products purchased are suitable for your home (including being a suitable size) and for taking appropriate steps during installation and use to avoid damage to your home including flooring and walls.

Indemnity

You indemnify us from and against any liabilities, losses, damages, costs (including professional costs) or claims which we incur or suffer in the course of our dealings with you under these terms including in respect of any breach by you of these terms or use or misuse by you of any part of this website.

General Terms

Additional terms and conditions may apply for certain products or services and any such additional terms and conditions must be read in conjunction with these terms. We reserve the right to change these terms without notice and recommend that you check them regularly.

If you are purchasing products for the purposes of a trade or business, the provisions of the Consumer Guarantees Act 1993 do not apply to our supply of products to you.

If at any time we do not enforce any part or provision of these terms we will not be construed as having waived our rights to later enforce that or any other part or provision. If any part or provision of these terms is deemed to be invalid, unenforceable or illegal, the remaining provisions shall remain in full force and effect.

Our website is operated by us from New Zealand. The information on our website may not be appropriate or available for use in other jurisdictions. If you access our website from outside New Zealand you are responsible for compliance with any applicable local laws.